TERMS & CONDITIONS
Effective Date: 11 September 2026
Brand: RIVIKA
Legal Entity: SAR Enterprises
Welcome to RIVIKA.
These Women's fashion Terms & Conditions (“Terms”, “Terms & Conditions”, or “Agreement”) govern your access to and use of the RIVIKA website, online store, products, services, and related features (collectively, the “Services”).
RIVIKA is a brand operated by SAR Enterprises (“SAR Enterprises”, “we”, “us”, or “our”).
By accessing, browsing, registering on, or purchasing products through the RIVIKA website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use the website or place an order.
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1. ABOUT RIVIKA
RIVIKA is a fashion brand operated by SAR Enterprises.
Throughout this website, references to “RIVIKA”, “we”, “us”, or “our” refer to RIVIKA and/or SAR Enterprises, as applicable.
These Terms apply to all visitors, users, registered customers, and purchasers using the RIVIKA website.
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2. ELIGIBILITY TO USE THE WEBSITE
By using this website, you represent that:
* You are legally capable of entering into a binding agreement under applicable law; and
* The information you provide to us is accurate and complete.
If you are under the applicable age of majority, you should use the website only with the involvement and supervision of a parent or legal guardian.
We reserve the right to refuse service or cancel transactions where permitted by applicable law.
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3. WEBSITE USE
You agree to use the RIVIKA website only for lawful purposes.
You must not:
* Use the website for fraudulent or unlawful activities;
* Attempt to gain unauthorized access to the website or its systems;
* Interfere with the operation or security of the website;
* Introduce viruses, malicious code, or harmful material;
* Copy, reproduce, modify, or exploit website content without permission;
* Use automated systems to scrape, collect, or reproduce website content without authorization;
* Impersonate another person or entity; or
* Use the website in a manner that could damage RIVIKA, SAR Enterprises, or other users.
We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.
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4. PRODUCT INFORMATION
We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date.
Product information may include:
* Product name;
* Description;
* Images;
* Size information;
* Colour;
* Fabric/material information;
* Price;
* Availability; and
* Other product specifications.
However, minor variations may occur.
For example, colours displayed on a customer’s screen may differ slightly from the actual product due to:
* Screen settings;
* Device type;
* Lighting conditions;
* Photography conditions; or
* Other technical factors.
Such minor variations do not necessarily constitute a product defect.
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5. PRODUCT AVAILABILITY
Products displayed on the RIVIKA website are subject to availability.
We may:
* Add or remove products;
* Change product designs;
* Change product specifications;
* Limit quantities;
* Temporarily suspend products;
* Discontinue products; or
* Correct product availability information,
at any time without prior notice.
Where an order has already been successfully confirmed, we will make reasonable efforts to fulfil it.
If a confirmed product becomes unavailable due to an unexpected inventory or operational issue, we may contact the customer and provide an appropriate resolution, including cancellation and refund where applicable.
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6. PRICES
All product prices displayed on the RIVIKA website will be presented in the applicable currency and will be subject to applicable taxes and charges as required by law.
Prices may change from time to time.
A price change after an order has been successfully confirmed will generally not affect the price applicable to that confirmed order, except where correction is required due to an obvious pricing or technical error.
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7. PRICING OR LISTING ERRORS
We make reasonable efforts to ensure that product prices and information are correct.
However, technical errors, typographical errors, system errors, or other mistakes may occasionally occur.
If an obvious error results in an incorrect product price or other material listing information, we reserve the right, subject to applicable law, to:
* Correct the error;
* Contact the customer;
* Cancel the affected order; and/or
* Provide a refund for any amount already paid.
If an order is cancelled for this reason, we will make reasonable efforts to inform the customer.
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8. ORDERS
Placing an order on the RIVIKA website constitutes a request to purchase the selected products.
An order is subject to acceptance and successful processing by RIVIKA.
After placing an order, you may receive an order confirmation through the contact details provided by you.
An order confirmation does not necessarily guarantee that the order will be successfully delivered if circumstances arise that prevent fulfilment, such as inventory errors, payment issues, incorrect customer information, or other legitimate operational reasons.
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9. ORDER CANCELLATION
Customers may request cancellation of an order as soon as possible after placing it.
Cancellation may not be possible once the order has entered processing, packing, dispatch, or shipment.
If an order has already been dispatched, the customer may need to follow the applicable return/refund process.
RIVIKA may also cancel an order where permitted by applicable law, including in circumstances involving:
* Product unavailability;
* Pricing or listing errors;
* Payment failure;
* Suspected fraudulent activity;
* Incorrect or incomplete information;
* Delivery restrictions; or
* Other legitimate operational or legal reasons.
Where payment has already been received for an order that RIVIKA cancels, any applicable refund will be processed in accordance with our refund terms.
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10. PAYMENT
RIVIKA may offer payment methods such as:
* Credit cards;
* Debit cards;
* UPI;
* Net banking;
* Digital wallets;
* Cash on Delivery (where available); and
* Other payment methods supported at checkout.
Payment options may vary depending on location, order value, product, payment provider, or other factors.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
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11. PAYMENT SECURITY
Payments may be processed through third-party payment gateways or financial service providers.
RIVIKA does not generally store complete card credentials such as card numbers, CVVs, or banking passwords on its own systems unless expressly stated otherwise.
Customers should never share confidential banking information, passwords, card PINs, or OTPs with unauthorized persons.
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12. CASH ON DELIVERY
Cash on Delivery (“COD”) may be available for selected orders and delivery locations.
COD availability may depend on:
* PIN code;
* Order value;
* Product;
* Courier availability;
* Customer/order history; and
* Other operational criteria.
RIVIKA may restrict or discontinue COD availability at its discretion, subject to applicable law.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.
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13. SHIPPING & DELIVERY
Orders are shipped and delivered in accordance with the RIVIKA Shipping & Delivery Policy.
Estimated delivery timelines are provided for convenience and are not guaranteed delivery dates unless expressly confirmed otherwise.
Delivery may be affected by circumstances outside RIVIKA’s reasonable control, including weather, transportation disruptions, public holidays, courier delays, government restrictions, incorrect addresses, or other unforeseen circumstances.
Please refer to our Shipping & Delivery Policy for complete details.
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14. RETURNS, EXCHANGES & REFUNDS
Returns, exchanges, and refunds are governed by the RIVIKA Return & Exchange Policy and any additional terms displayed on the relevant product page or at checkout.
Customers should review those terms before placing an order.
Nothing in our return or refund terms is intended to restrict rights available to consumers under applicable Indian law.
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15. CUSTOMER RESPONSIBILITY FOR ACCOUNT INFORMATION
If you create an account on the RIVIKA website, you are responsible for:
* Maintaining accurate information;
* Keeping your login credentials confidential;
* Updating information when necessary; and
* Not allowing unauthorized persons to use your account.
You should immediately inform us if you believe your account has been accessed without authorization.
RIVIKA will not be responsible for losses arising from your failure to maintain appropriate account security, except to the extent required by applicable law.
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16. ACCURACY OF CUSTOMER INFORMATION
You agree to provide accurate, current, and complete information when placing an order or using our Services.
This includes:
* Full name;
* Billing address;
* Shipping address;
* Mobile number;
* Email address; and
* Payment information, where applicable.
RIVIKA is not responsible for delivery failures or communication issues caused by inaccurate or incomplete information supplied by the customer.
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17. INTELLECTUAL PROPERTY
All content appearing on the RIVIKA website, unless otherwise stated, is owned by or licensed to RIVIKA and/or SAR Enterprises.
This may include:
* RIVIKA name and branding;
* Logos;
* Product photographs;
* Product descriptions;
* Website design;
* Graphics;
* Videos;
* Text;
* Illustrations;
* Original marketing content;
* Trademarks; and
* Other intellectual property.
You may view and use website content for personal, non-commercial shopping purposes.
You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit RIVIKA content without prior written permission.
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18. RIVIKA TRADEMARK & BRANDING
The name RIVIKA, associated logos, slogans, designs, and other brand elements may constitute trademarks or other protected intellectual property of RIVIKA and/or SAR Enterprises.
Unauthorized use of RIVIKA branding, including use in a manner that may cause confusion or imply an unauthorized association, is prohibited to the extent permitted by law.
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19. USER-GENERATED CONTENT
If the RIVIKA website or social media channels allow customers to submit reviews, photographs, videos, comments, testimonials, or other content (“User Content”), you remain responsible for the content you submit.
By submitting User Content, you represent that:
* You have the necessary rights to submit it;
* It does not unlawfully infringe another person’s rights;
* It is not fraudulent or misleading;
* It does not contain unlawful, threatening, abusive, defamatory, or harmful material; and
* It does not violate applicable law.
By submitting User Content to RIVIKA, you grant us a non-exclusive, royalty-free, worldwide permission to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, marketing, promotional, and customer-service purposes, subject to applicable law.
You may contact us if you have concerns regarding the use of your submitted content.
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20. PRODUCT REVIEWS
Customers may be permitted to submit reviews or ratings regarding products purchased from RIVIKA.
Reviews should be genuine and based on the customer’s actual experience.
You must not:
* Submit fake reviews;
* Impersonate another person;
* Post misleading information;
* Use reviews to promote unrelated businesses;
* Include unlawful or offensive material; or
* Manipulate ratings.
RIVIKA reserves the right to remove or moderate content that violates these Terms or applicable law.
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21. PROMOTIONS, DISCOUNTS & COUPONS
RIVIKA may offer promotional codes, discounts, campaigns, special offers, or other promotional benefits.
Promotional offers may be subject to specific terms, including:
* Validity period;
* Minimum order value;
* Eligible products;
* Maximum discount;
* One-time-use restrictions;
* Customer eligibility; and
* Other conditions.
Promotional offers generally cannot be combined unless expressly stated otherwise.
RIVIKA reserves the right to withdraw or modify a promotional offer where permitted by law.
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22. THIRD-PARTY SERVICES
The RIVIKA website may use or integrate third-party services, including:
* Payment gateways;
* Courier and logistics providers;
* Website hosting providers;
* Analytics services;
* Communication platforms; and
* Other technology or service providers.
Third-party services may have their own terms and privacy policies.
RIVIKA is not responsible for the independent policies or practices of third parties, except to the extent required by applicable law.
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23. EXTERNAL LINKS
The RIVIKA website may contain links to third-party websites or services.
These links are provided for convenience.
RIVIKA does not necessarily endorse or control third-party websites and is not responsible for their content, availability, security, or policies.
Customers should review the terms and privacy policies of third-party websites before using them.
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24. WEBSITE AVAILABILITY
We aim to keep the RIVIKA website available and functioning properly.
However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable due to:
* Maintenance;
* Software updates;
* Technical issues;
* Server problems;
* Cybersecurity incidents;
* Internet or network failures; or
* Other circumstances beyond our reasonable control.
We may modify, suspend, or discontinue any part of the website or Services where reasonably necessary.
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25. CYBERSECURITY & PROHIBITED ACTIVITIES
You must not attempt to:
* Hack or compromise the website;
* Circumvent security controls;
* Introduce malicious software;
* Access another customer’s account;
* Interfere with servers or networks;
* Conduct automated attacks;
* Scrape website content without authorization; or
* Engage in activities that could disrupt or damage the website.
Any suspected fraudulent or malicious activity may be investigated and reported to the appropriate authorities where required or appropriate.
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26. PRIVACY
Your use of the RIVIKA website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, process, and protect personal information.
By using the website, you acknowledge that you have reviewed the Privacy Policy.
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27. DISCLAIMER
To the extent permitted by applicable law, the RIVIKA website and its content are provided on an “as available” basis.
We make reasonable efforts to maintain accurate information but do not guarantee that:
* The website will always be available;
* Every piece of information will always be error-free;
* Product availability will never change;
* Website content will always be completely current; or
* The website will be free from technical interruptions.
Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded under applicable law.
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28. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, RIVIKA and SAR Enterprises shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or Services.
However, this limitation does not apply to liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms is intended to deprive a consumer of statutory rights available under Indian law.
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29. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless RIVIKA, SAR Enterprises, and their respective personnel, service providers, and representatives from claims, losses, liabilities, or expenses arising from:
* Your unlawful use of the website;
* Your violation of these Terms;
* Your infringement of another person’s rights; or
* Your fraudulent or unauthorized activities.
This clause will apply only to the extent permitted by applicable law.
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30. FORCE MAJEURE
RIVIKA shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:
* Natural disasters;
* Floods;
* Earthquakes;
* Fire;
* Epidemics or pandemics;
* War;
* Terrorism;
* Civil unrest;
* Government restrictions;
* Strikes;
* Transportation disruptions;
* Power or network failures;
* Cybersecurity incidents; or
* Other events beyond reasonable control.
During such circumstances, we will make reasonable efforts to minimise disruption and resume normal Services as soon as reasonably possible.
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31. SUSPENSION OR TERMINATION
We may suspend or terminate access to the RIVIKA website or certain Services where reasonably necessary, including in cases of:
* Fraudulent activity;
* Abuse of the website;
* Violation of these Terms;
* Security concerns;
* Illegal activity; or
* Other legitimate operational or legal reasons.
Where required by applicable law, customers will retain any rights relating to orders already paid for.
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32. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from or relating to the use of the RIVIKA website, Services, or these Terms shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer protection laws and any mandatory jurisdictional rights available to consumers.
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33. CONSUMER RIGHTS
Nothing in these Terms & Conditions is intended to:
* Exclude rights that cannot legally be excluded;
* Restrict statutory consumer protections;
* Prevent a customer from exercising rights available under applicable law; or
* Override mandatory provisions of Indian law.
Where any provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement shall prevail to the extent of the conflict.
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34. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permissible.
The remaining provisions shall continue to remain in effect.
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35. WAIVER
Failure by RIVIKA or SAR Enterprises to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.
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36. CHANGES TO THESE TERMS
RIVIKA may update these Terms & Conditions from time to time to reflect:
* Changes in our business;
* New products or Services;
* Changes in technology;
* Changes in applicable law;
* Changes in payment or logistics arrangements; or
* Other operational requirements.
The updated Terms will be published on the RIVIKA website with a revised effective date.
Your continued use of the website after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
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37. ENTIRE AGREEMENT
These Terms, together with the RIVIKA Privacy Policy, Shipping & Delivery Policy, Return & Exchange Policy, and any other policies expressly incorporated into the website, constitute the terms governing your use of the RIVIKA Services.
Where specific terms apply to a particular product, promotion, or transaction, those specific terms may also apply.
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38. CUSTOMER SUPPORT
We value our customers and want your experience with RIVIKA to be positive.
If you have any question, concern, complaint, or issue regarding:
* Your order;
* Payment;
* Delivery;
* Returns;
* Exchanges;
* Refunds;
* Products;
* Website functionality; or
* These Terms,
please contact RIVIKA Customer Support through the official contact details published on our website.
Please keep your order number available when contacting us about an order so that we can assist you efficiently.
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39. OUR COMMITMENT TO OUR CUSTOMERS
At RIVIKA, we believe that Terms & Conditions should not stand between a customer and a good shopping experience.
We aim to conduct our business with:
Transparency.
Fairness.
Respect.
Quality.
Customer care.
If something goes wrong, we encourage you to contact us and give us an opportunity to understand the situation and help.
We will make reasonable efforts to resolve genuine customer concerns fairly and responsibly.
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40. CONTACT INFORMATION
RIVIKA
A brand of SAR Enterprises
For customer support, order-related queries, returns, exchanges, refunds, or other concerns, please use the official contact information displayed on the RIVIKA website.
Legal Entity: SAR Enterprises
Brand: RIVIKA
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RIVIKA
Wear Your Whimsy.