RIVIKA SHIPPING & DELIVERY POLICY
Effective Date: 11 September 2026
Brand: RIVIKA
Legal Entity: SAR Enterprises
Website: www.myrivika.com
At RIVIKA, we are committed to delivering your orders safely, efficiently, and within the estimated delivery timelines. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through the RIVIKA online store.
By placing an order with RIVIKA, you acknowledge and agree to the terms of this Shipping & Delivery Policy.
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1. ORDER PROCESSING
Once your order is successfully placed and payment is confirmed, our team begins processing your order.
Processing Time
* Orders are generally processed within 1–3 business days after successful order confirmation.
* Orders placed on Sundays or public holidays may be processed on the next business day.
* During sales, promotional campaigns, festive periods, product launches, or unusually high order volumes, processing may take longer than the standard timeline.
* If there is an unexpected delay in processing your order, we will make reasonable efforts to inform you.
Order processing time is separate from the shipping and delivery time.
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2. SHIPPING & DELIVERY TIME
After your order has been dispatched, it will be handed over to our designated logistics/courier partner for delivery.
Estimated delivery timelines within India are generally:
Delivery Location    Estimated Delivery Time
Major cities & metropolitan areas    2–5 business days
Other cities and towns    3–7 business days
Remote / rural / special service areas    5–10 business days
These timelines are estimates and are not guaranteed delivery dates.
Actual delivery time may vary depending on the delivery address, courier service availability, weather conditions, public holidays, transportation conditions, and other circumstances beyond our reasonable control.
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3. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
RIVIKA may offer:
* Free shipping on eligible orders;
* Flat-rate shipping;
* Promotional or limited-period free shipping; or
* Shipping charges based on order value, destination, or applicable logistics costs.
Any applicable shipping charges will be communicated to you before order confirmation.
RIVIKA reserves the right to modify shipping charges or introduce/remove shipping promotions at any time. Such changes will not affect orders that have already been successfully confirmed.
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4. ORDER DISPATCH
Once your order has been packed and handed over to the courier/logistics partner, you will receive a dispatch confirmation through the contact details provided at the time of purchase.
Where available, the dispatch confirmation may include:
* Courier/logistics partner details;
* Tracking number/AWB number; and
* A link or instructions to track your shipment.
The tracking information may take some time to become active after the shipment is handed over to the courier partner.
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5. ORDER TRACKING
Once tracking information is available, customers can use the tracking details provided by RIVIKA or the relevant courier partner to monitor shipment progress.
Please ensure that the mobile number and email address provided during checkout are accurate and accessible.
RIVIKA is not responsible for delays or communication failures resulting from incorrect or incomplete contact information provided by the customer.
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6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at the time of placing the order.
The address should include, wherever applicable:
* Full name;
* House/flat/building number;
* Street/locality;
* City/town;
* State;
* PIN code; and
* A valid contact number.
RIVIKA shall not be responsible for delays, failed deliveries, additional shipping costs, or return-to-origin shipments caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.
If an order has not yet been dispatched, customers may contact us as soon as possible to request an address correction. We cannot guarantee that address changes will be possible after the order has entered the dispatch process.
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7. DELIVERY ATTEMPTS
Our courier/logistics partners may make multiple delivery attempts at the delivery address.
If the customer is unavailable, the courier partner may attempt delivery again or contact the customer using the registered contact details.
If delivery is unsuccessful due to reasons attributable to the customer, including:
* Customer unavailable;
* Incorrect or incomplete address;
* Incorrect PIN code;
* Customer refusing to accept the package;
* Customer not responding to courier calls;
* Failure to coordinate with the courier partner; or
* Any other customer-related reason,
the shipment may be returned to RIVIKA or the applicable fulfilment facility.
Such an order may be treated as a Return to Origin (RTO) shipment.
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8. RETURN TO ORIGIN (RTO)
If an order is returned to us because delivery could not be completed, RIVIKA may contact the customer regarding the possibility of re-shipping the order.
Any additional shipping or re-delivery charges, where applicable, may be payable by the customer.
For prepaid orders, any refund, if applicable, will be processed in accordance with our Returns, Refunds & Cancellation Policy.
For Cash on Delivery (COD) orders, RIVIKA may restrict or suspend COD availability for customers with repeated instances of refused or undelivered COD orders.
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9. CASH ON DELIVERY (COD)
COD may be available for selected locations and products, subject to courier availability and RIVIKA’s internal eligibility criteria.
Where COD is available:
* The customer must pay the full order amount at the time of delivery.
* The courier partner may require payment before handing over the package.
* COD availability may vary by PIN code.
* RIVIKA may limit or disable COD for certain orders, products, locations, or customers.
* Additional COD charges, if applicable, will be displayed at checkout.
Customers should not make payment to any person or account other than through the official payment method communicated by RIVIKA or the authorized courier partner.
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10. INSPECTION OF PACKAGE AT DELIVERY
Customers are advised to check the condition of the package at the time of delivery.
If the outer packaging appears:
* Opened;
* Torn;
* Severely damaged;
* Tampered with; or
* Otherwise suspicious,
the customer should, where possible, refuse delivery and immediately contact RIVIKA Customer Support.
If the package is accepted despite visible damage or tampering, customers should contact RIVIKA as soon as possible and provide clear photographs/videos of the package and products received.
Acceptance of a package does not automatically prevent a customer from raising a legitimate product-related issue, but timely reporting helps us investigate and resolve the matter efficiently.
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11. DAMAGED, MISSING OR INCORRECT PRODUCTS
If you receive:
* A damaged product;
* An incorrect product;
* A missing item; or
* An order that appears to have been tampered with,
please contact RIVIKA Customer Support as soon as possible after delivery.
To help us investigate the issue, we may request:
* Order number;
* Photographs of the outer packaging;
* Photographs/videos of the shipping label;
* Photographs/videos of the product received;
* Details of the issue; and
* Unboxing video, where available.
Customers are strongly encouraged to record an unboxing video from the beginning of opening the package for orders where a product damage, shortage, or incorrect-item claim may arise.
Claims will be reviewed by our customer support/quality team and resolved in accordance with the applicable RIVIKA Returns, Refunds & Exchange Policy.
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12. PARTIAL DELIVERY
In certain circumstances, items from the same order may be dispatched separately.
If your order contains multiple products and you receive only part of the order, please check the shipment tracking information and contact RIVIKA if the remaining products are not delivered within the applicable estimated delivery period.
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13. DELIVERY DELAYS
RIVIKA makes reasonable efforts to deliver orders within the estimated delivery timelines. However, delivery may occasionally be delayed because of circumstances outside our control, including:
* Adverse weather conditions;
* Natural disasters;
* Floods, earthquakes, or other natural events;
* Transportation disruptions;
* Road closures;
* Government restrictions;
* Strikes or labour disruptions;
* Public holidays;
* Festive-season or promotional-period volume;
* Courier network disruptions;
* Incorrect or incomplete address information;
* Security restrictions;
* Unexpected logistics issues; or
* Other unforeseen circumstances.
In such cases, RIVIKA will make reasonable efforts to coordinate with the logistics partner and facilitate delivery.
A delay in delivery does not automatically constitute a failure to fulfil the order or create an automatic entitlement to cancellation or compensation.
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14. DELIVERY TO REMOTE & NON-SERVICEABLE LOCATIONS
Delivery availability depends on courier serviceability for the customer’s PIN code.
If a particular PIN code is not serviceable, the customer may not be able to place an order for that address.
If a PIN code becomes non-serviceable after an order has been placed, RIVIKA may contact the customer to:
1. Obtain an alternative serviceable delivery address;
2. Arrange another available delivery method, where possible; or
3. Cancel and refund the order, where applicable.
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15. CHANGES OR CANCELLATION AFTER DISPATCH
Once an order has been dispatched, cancellation or modification may not be possible.
If you wish to cancel or modify an order, please contact RIVIKA as soon as possible after placing the order.
If the shipment has already been handed over to the courier, the customer may need to follow the applicable cancellation, refusal, return, or refund process under RIVIKA’s Returns, Refunds & Cancellation Policy.
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16. INTERNATIONAL SHIPPING
Unless expressly stated otherwise on the RIVIKA website, RIVIKA currently focuses on deliveries within India.
International shipping, if introduced in the future, will be subject to separate terms relating to shipping charges, customs duties, taxes, import regulations, delivery timelines, and destination-country requirements.
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17. CUSTOMS, TAXES & GOVERNMENT CHARGES
For deliveries within India, applicable taxes and charges relating to the order will be handled in accordance with applicable law and the information displayed at checkout.
If international shipping is offered in the future, any customs duties, import taxes, clearance charges, or other destination-country charges may be the responsibility of the customer unless otherwise stated at the time of purchase.
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18. UNCLAIMED OR REFUSED SHIPMENTS
If a customer refuses delivery or repeatedly fails to accept an order without a valid reason, the shipment may be returned to RIVIKA.
For such orders, any refund or re-shipping will be handled in accordance with RIVIKA’s applicable cancellation, return, and refund terms.
Repeated refusal of orders may result in restrictions on future COD orders or other reasonable measures to protect against repeated failed deliveries.
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19. DELIVERY CONFIRMATION
An order will generally be considered delivered when the courier/logistics partner records the shipment as delivered to the delivery address or an authorized recipient.
If the tracking status shows Delivered but you have not received the package, please contact RIVIKA Customer Support promptly.
We may coordinate with the courier partner to investigate the delivery status.
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20. CUSTOMER RESPONSIBILITY
Customers are responsible for:
* Providing accurate delivery information;
* Providing a valid and reachable mobile number;
* Being available to receive the shipment;
* Coordinating with the courier partner when required;
* Checking the package upon delivery; and
* Reporting delivery-related issues promptly.
RIVIKA cannot be held responsible for delivery failures caused by information or actions attributable to the customer.
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21. DELIVERY PARTNERS
RIVIKA may use one or more third-party courier, logistics, fulfilment, or shipping service providers to deliver customer orders.
The logistics partner assigned to an order may vary depending on:
* Delivery PIN code;
* Product;
* Shipment size and weight;
* Service availability;
* Delivery location;
* Operational requirements; and
* Other logistics considerations.
RIVIKA reserves the right to select or change its logistics partners at its discretion.
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22. ESTIMATED DELIVERY DATES
Any delivery date or delivery timeframe displayed on the RIVIKA website, checkout page, order confirmation, or communicated by our team is an estimated timeframe unless expressly stated otherwise.
Delivery timelines may vary due to operational and external factors.
Customers are advised not to make arrangements that depend on delivery by a specific date unless RIVIKA has expressly confirmed such delivery commitment in writing.
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23. FRAUDULENT OR UNAUTHORIZED DELIVERY COMMUNICATIONS
Customers should be cautious of fraudulent calls, messages, emails, or payment requests claiming to be from RIVIKA or its delivery partners.
RIVIKA will not ask customers to share confidential information such as passwords, OTPs for unrelated services, card PINs, CVVs, or banking credentials.
If you receive a suspicious communication regarding your RIVIKA order, please contact us through the official contact details published on our website.
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24. LIMITATION OF LIABILITY
RIVIKA will make reasonable efforts to process and deliver orders within the estimated timelines. However, RIVIKA shall not be responsible for delays, interruptions, losses, or failures arising from circumstances beyond its reasonable control, including courier disruptions, natural events, government restrictions, transportation disruptions, incorrect customer information, or other force majeure circumstances.
Nothing in this policy is intended to exclude or limit any rights or remedies available to consumers under applicable Indian law.
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25. CONTACT US
If you have questions regarding your order, shipping, delivery status, or a delivery-related issue, please contact RIVIKA through the official contact details provided on our website.
When contacting us regarding an order, please provide your:
* Order number;
* Name used for the order;
* Registered mobile number or email address; and
* Details of your query.
We will make reasonable efforts to assist you as promptly as possible.
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26. POLICY UPDATES
RIVIKA reserves the right to update or modify this Shipping & Delivery Policy from time to time to reflect changes in our business operations, logistics arrangements, applicable laws, or customer service practices.
Any updated version will be published on the RIVIKA website with the revised Effective Date.
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RIVIKA
A brand of SAR Enterprises
Wear Your Whimsy.